Returns & Refund

General Enquiries

• Pre Orders: Subject to supplier allocation. Allocations are not guaranteed, and orders may be reduced or refunded if cut.
• Order Policy: Orders cannot be canceled or modified once payment is processed. Please ensure accuracy before finalizing.
• Damaged or Defective Items: Report within 3 days of receipt. Photographic proof may be required. We will offer a satisfactory resolution, such as a replacement or store credit.
• Returns: All sales are final. We do not accept returns once products have been sold and shipped. Please review product details carefully before purchasing.

Orders

• Order Enquiries: Log into your account to check the status of their orders and view details of items ordered.
• Combine Orders: Orders cannot be combined once placed. Please ensure all items are in your cart before checkout.
• Order Arrival: Your order arrival depends on the shipping method selected and your location.

Shipping and Tracking

• Shipping: Local deliveries are handled via Lalamove and J&T; international orders are shipped via FedEx.
• International Duties and Taxes: Clients are responsible for customs fees, taxes, and other charges.
• Shipping Process Duration: Local tracked mailing takes approximately 2-3 working days. FedEx international shipping times vary, typically ranging from 3-7 working days depending on the delivery option chosen.
• Order Not Received: Contact us if you have not received your order as scheduled.(whatsapp link)
• Global Shipping: We offer worldwide shipping.

Returns and Exchanges

• Returns and Exchanges: Contact our customer service within 3 days of receipt to report damaged or defective products. We offer replacements or store credit.
• Refunds, Returns, and Exchanges Policy: All sales are final. We do not accept returns or exchanges unless an item is defective.